Citibank: You suck!
I have been a customer of C(Sh)itibank for the last 17 years. I used to do banking with them but, closed those accounts after very frustrating customer service experiences. Since 2002, my only connection with them is their “Upromise” flavor mastercard. I never had any problems with that and was happy to see the cashback going to Upromise every month. I don’t know the background details but, recently they announced that Bank of America will take over the Upromise card and that switch happens at the end of this month. The credit card is still active but, they have already disabled electronic payment option on the account. I went to their website last night to setup a payment but, couldn’t. Thankfully, there is enough time for a paper check to get to them by USPS before the due date. In the last 5 years, this is probably the only time for sending a paper check for any credit card payment.
What if I had tried to setup the payment very close to the due date like I usually do? I wouldn’t have had enough time to mail a check and Citibank would have happily charged me a late fee. Bastards! I know that it will not be noticed as payments are processed by machines and not people but, I wrote a message in memo line of the check, in big bold letters: “CITIBANK, YOU SUCK!” I am so glad my relationship as a customer with this stinking company is coming to an end.
Possibly Related Posts:
Your heading for this post is thoughtful. You will get a LOT of google hits…
Ah, at last! An opportunity to vent!! With all the trouble they are in, and definitely will get into more of, I want to say–talk about payback, Citibank!! When I moved to NY, I had opened a Citibank account. Being freshie, and without a job, I obviously had a low balance. Apparently that was a flag for Citi customer service to treat me like a pariah. Contrastingly, a friend and her husband with a FANtASTIC (read millions $) balance always had a very pleasant experience with them. After yet another false charge and fee, one more rude, condescending customer service, I closed my account and changed banks. With very pleasant results. I was not asked why I am closing my account, but I did make a point to let them know. Not that they cared. So yes, I wholeheartedly agree with you and say Citibank does, indeed, agreeably suck! And to Citibank: what goes around, comes around. Turns out, they are in worst state financially and morally than I ever was when I had first opened my account with them. Now they are the ones being doled out, from money of tax payers like me. You Beggars!